Quality Jewelry Repair (QJR)
Effective Date: [Insert Date]

At Quality Jewelry Repair (QJR), every repair and restoration service is carried out with care, attention, and professional workmanship. Because most services are completed specifically for the customer’s individual item, this Refund Policy explains when refunds may or may not be available.

1. General Policy

Most services provided by QJR are custom repair services carried out on the customer’s own jewellery. For that reason, refunds are not usually available once work has begun or once the repair has been completed, except where required by law or where QJR agrees that the service was not provided with reasonable care and skill.

2. Deposits

A deposit may be required before work begins, particularly for:

• higher-value repairs
• special-order parts or materials
• replacement stones
• extensive restoration work
• bespoke or labour-intensive jobs

Deposits are non-refundable once:

• materials or stones have been ordered
• work has started
• workshop time has been allocated specifically to the item

If a customer cancels before work starts and before any costs have been incurred, QJR may refund the deposit in full or in part, depending on the circumstances.

3. Cancellations Before Work Starts

If a customer chooses to cancel a repair before any work has started, QJR may issue a refund of any amount paid, less:

• inspection charges
• administration costs
• sourcing costs already incurred
• any agreed non-refundable deposit amount

4. Cancellations After Work Has Started

If work has already started, a full refund will not be available. QJR reserves the right to retain payment or charge for:

• labour already completed
• workshop time already spent
• materials ordered or used
• stone sourcing or specialist services arranged
• any other direct costs connected to the repair

5. Completed Repairs

Once a repair has been completed in line with the approved work, refunds are not generally offered simply because:

• the customer has changed their mind
• the item is no longer wanted
• the customer expected a different result beyond the agreed repair
• the item still shows signs of age, previous wear, or pre-existing condition issues

Jewellery repair often involves working on worn, delicate, aged, or previously damaged items. While every effort is made to achieve the best possible result, exact restoration to a brand-new appearance cannot always be guaranteed.

6. Faults or Concerns After Collection

If there is a concern about a completed repair, QJR should be contacted within 7 days of collection or delivery.

If QJR finds that the service was not carried out with reasonable care and skill, QJR may, at its discretion:

• inspect the item
• correct the issue at no additional labour cost
• offer a partial refund where appropriate
• offer another reasonable remedy depending on the circumstances

No refund will be issued without first giving QJR a fair opportunity to inspect the item and assess the concern.

7. Non-Refundable Situations

Refunds will not usually be given for issues arising from:

• pre-existing wear, weakness, brittleness, or hidden damage
• fragile, chipped, cracked, or treated stones
• customer-supplied stones or materials
• exact color or finish differences after repair, plating, polishing, or restoration
• normal aging or wear after collection
• damage caused after the item has been collected or delivered
• failure to follow care advice given after repair

8. Special Orders and Replacement Stones

Where QJR has ordered specific parts, metals, settings, or stones for a customer’s repair, those costs are non-refundable once the order has been placed, even if the customer later decides not to proceed.

Exact matches in stone color, clarity, cut, tone, age, or finish cannot always be guaranteed.

9. Customer-Supplied Items and Materials

Where a customer supplies their own stone, metal, or component for use in a repair, QJR cannot guarantee the suitability, durability, or structural integrity of that item. Refunds will not be issued for problems caused by defects or weaknesses in customer-supplied materials.

10. Shipping and Delivery Charges

Shipping, postage, insurance, and delivery charges are non-refundable unless the refund is being made because of an error directly caused by QJR.

11. Inspection Before Refund

Before any refund, repair credit, or remedial work is approved, QJR may require the item to be returned for inspection. Refund decisions will not be based solely on photographs where a physical inspection is reasonably necessary.

12. Method of Refund

Where a refund is approved, it will usually be made using the original payment method within 7 to 14 working days, unless another arrangement is agreed.

13. Statutory Rights

Nothing in this Refund Policy affects any rights a customer may have under applicable consumer law.

14. Contact Us

For any refund inquiry or repair concern, please contact:

Quality Jewelry Repair (QJR)
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Address]
Website: [Insert Website]