Quality Jewelry Repair (QJR)
Effective Date: [Insert Date]

1. Introduction

Quality Jewelry Repair, trading as QJR, respects privacy and is committed to protecting personal information.

This Privacy Policy explains how personal data is collected, used, stored, and shared when someone:

• visits the website
• requests a quote
• books a repair
• contacts QJR by email, phone, social media, web form, or message
• leaves an item for repair, cleaning, restoration, or related services

2. Who Controls the Data

Data Controller: Quality Jewelry Repair (QJR)
Address: [Insert Address]
Email: [Insert Privacy Email]
Phone: [Insert Phone]

3. What Information We Collect

QJR may collect and process the following categories of personal data:

Contact Information

• full name
• email address
• telephone number
• billing and collection address

Service Information

• details of the jewellery item
• repair instructions
• photographs of the item
• valuation details where provided
• order history
• correspondence about the work requested

Payment Information

• payment status
• transaction reference details
• billing information

QJR does not intentionally store full card numbers unless processed through a secure payment provider.

Website and Technical Information

• IP address
• browser type
• device information
• pages visited
• time spent on pages
• cookie and usage data

4. How Personal Data Is Collected

Personal data may be collected:

• directly from the customer
• through website forms
• through email, phone calls, social media, or messages
• when an item is dropped off or shipped for repair
• through analytics cookies and website technologies

5. Why We Use Personal Data

QJR uses personal data to:

• respond to enquiries
• provide quotes
• process bookings and repairs
• communicate about repair progress
• take payment and keep records
• arrange collection, delivery, or shipping
• manage customer service and complaints
• improve the website and services
• prevent fraud or misuse
• comply with legal and tax obligations

6. Lawful Bases for Processing

Where UK data protection law applies, QJR relies on the following lawful bases:

• Contract: where processing is necessary to provide a quote, complete a repair, take payment, or fulfil a service request
• Legitimate Interests: for day-to-day business administration, record-keeping, website security, service improvement, and responding to non-contract enquiries
• Legal Obligation: where records must be kept for tax, accounting, insurance, fraud prevention, or regulatory reasons
• Consent: where required, such as for certain marketing communications or non-essential cookies

7. How We Share Personal Data

QJR may share personal data with trusted third parties where reasonably necessary, including:

• payment processors
• delivery and courier providers
• IT, hosting, and website support providers
• accountants, insurers, and professional advisers
• hallmarking offices, suppliers, or specialist subcontractors, where required for the job
• regulators, law enforcement, or courts where disclosure is legally required

QJR does not sell personal data to third parties.

8. Marketing

Where permitted by law, QJR may send service updates, offers, or news by email or message. Marketing can be opted out of at any time by using the unsubscribe link or contacting QJR directly.

9. Data Retention

Personal data is kept only for as long as reasonably necessary for the purposes set out in this Policy, including to:

• provide services
• keep business and tax records
• resolve disputes
• enforce legal rights
• comply with insurance and legal obligations

Typical retention periods may include:

• enquiry records: up to 12 months
• customer job records and invoices: up to 6 years or longer where legally required
• complaint-related records: for as long as needed to resolve the matter and for a reasonable period afterwards

10. Data Security

QJR takes reasonable technical and organisational steps to protect personal data against unauthorised access, misuse, loss, disclosure, or alteration. However, no method of internet transmission or storage is completely secure, and absolute security cannot be guaranteed.

11. International Transfers

If service providers store or process data outside the UK, QJR will take reasonable steps to ensure appropriate safeguards are in place in line with applicable data protection requirements.

12. Cookies

The website may use cookies and similar technologies to improve functionality, remember preferences, and analyse website traffic. Cookies may include:

• strictly necessary cookies
• performance or analytics cookies
• functionality cookies

Where required by law, non-essential cookies will only be used with consent.

A separate Cookie Notice may be provided if needed.

13. Your Rights

Where UK data protection law applies, individuals may have the right to:

• request access to personal data
• request correction of inaccurate data
• request erasure in certain circumstances
• request restriction of processing
• object to certain processing
• request transfer of data where applicable
• withdraw consent where processing is based on consent

To exercise these rights, contact:
Email: [Insert Privacy Email]

14. Complaints

If there is concern about how personal data has been handled, QJR would appreciate the opportunity to address it first.

Individuals in the UK may also complain to the Information Commissioner’s Office (ICO).

15. Third-Party Links

The website may contain links to third-party websites. QJR is not responsible for the privacy practices or content of external sites.

16. Children

QJR’s services and website are not directed at children, and personal data is not knowingly collected from children except where provided by a parent or guardian in the course of a service request.

17. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any revised version will be posted on the website with the updated effective date.

18. Contact

For any privacy-related questions, requests, or concerns, contact:

• Quality Jewelry Repair (QJR)
• Address: [Insert Address]
• Email: [Insert Privacy Email]
• Phone: [Insert Phone]
• Website: [Insert Website]